Open Book Branding and Communications (referred to as 'Open Book,' 'we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at teamopenbook.com (the 'Site'), interact with our content, or engage with our services. 

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

02/01 Information You Provide Directly 

We collect information you choose to share with us, which may include: 

• Name, email address, phone number, and company name when you contact us through  our website forms or email 
• Project details, goals, and other information shared in connection with a potential or active client engagement 
• Content you submit in response to surveys, questionnaires, or feedback requests 

02/02 Information Collected Automatically 

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including: 

• IP address and general geographic location
• Browser type and version
• Pages viewed, time spent on pages, and navigation paths
• Referring URLs and search terms used to find the Site
• Device type and operating system

02/03 Information from Third Parties 

We may receive information about you from third-party sources, such as referral partners, social media platforms (when you interact with our content), or analytics providers. We combine this information with data we collect directly only where permitted by applicable law.

We use the information we collect for the following purposes:

• To respond to inquiries, provide requested information, or follow up on potential engagements
• To deliver, manage, and improve our services
• To communicate with you about our work, case studies, and thought leadership content (with your consent where required)
• To analyze website traffic and usage patterns in order to improve the Site's performance and user experience 
• To comply with legal obligations and enforce our agreements 
• To protect the security and integrity of the Site and our business operations

Where applicable law requires a legal basis for processing your personal data, we rely on the following:

• Consent: where you have given us clear permission to process your data for a specific purpose
• Contract performance: where processing is necessary to fulfill a contract with you or take steps at your request prior to entering one
• Legitimate interests: where processing serves our legitimate business interests and does not override your rights
• Legal obligation: where we are required to process data to comply with applicable law

05/01 What We Use 

Our Site uses cookies and similar tracking technologies to operate effectively and to understand how visitors use the Site. These may include: 

• Essential cookies: required for the Site to function and cannot be disabled 
• Analytics cookies: used to collect aggregated, anonymized information about how visitors interact with the Site 
• Preference cookies: used to remember settings or choices you have made 

05/02 Your Choices 

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect certain features of the Site. You may also opt out of analytics tracking by adjusting your browser settings or using browser extensions designed for this purpose.

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances: 

• Service providers: we work with trusted vendors who assist us with website hosting, analytics, email communications, and other operational needs. These parties are contractually required to keep your information confidential and use it only for the  services they provide to us. 
• Professional advisors: we may share information with attorneys, accountants, or other advisors where necessary and subject to professional confidentiality obligations. 
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal requirements: we may disclose information if required to do so by law or in response to valid legal process, or to protect the rights, property, or safety of Open Book, our clients, or others.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or de-identify it securely. 

Information associated with active or recent client engagements may be retained for a longer period consistent with our professional obligations and applicable recordkeeping requirements.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take precautions when sharing sensitive information online. 

In the event of a data breach that affects your rights or freedoms, we will notify you in accordance with applicable legal requirements.

Depending on where you are located, you may have certain rights regarding your personal information, including: 

• The right to access the personal information we hold about you 
• The right to correct inaccurate or incomplete information 
• The right to request deletion of your personal information, subject to certain exceptions
• The right to object to or restrict certain types of processing 
• The right to data portability, where technically feasible 
• The right to withdraw consent at any time, where processing is based on consent 

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within the timeframe required by applicable law and may need to verify your identity before proceeding.

Our Site may contain links to external websites operated by third parties. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit. 

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us. 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information. 

Material changes will be communicated through a notice on our Site or by other appropriate means prior to the change taking effect.

If you have questions about these Terms, want to discuss a project, or need to reach us for any other reason, we are glad to hear from you. 

Website General Inquiries: hello@teamopenbook.com